Returns & Refunds Policy
Last updated: January 2025
Policies
30-Day Return Window
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
Return Conditions
Items must be returned in their original condition — unused, undamaged, and in original packaging. Items showing signs of use or missing packaging may not qualify for a full refund.
How to Return
To initiate a return, email hello@verrova.com with your order number and reason for return. We will provide a prepaid return label where applicable. Once received and inspected, refunds are processed within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
Certain items such as personalised products or items marked as final sale cannot be returned. This will be clearly indicated on the product page.
Have questions about our policies?
Contact Our Support Team